- Basic Privileges
- Terms & Conditions
PURCHASE AMOUNT ACCUMULATION
e-MEMBERSHIP MEMBERS AND PRIVILEDGES
BASIC MEMBERSHIP PRIVILEGES
TERMS AND CONDITIONS OF CRESCENT MALL e-MEMBERSHIP PROGRAM
C REWARDS is Crescent Mall’s premium loyalty membership program offering automatic discounts and lots of exciting promotions. It is integrated with the Crescent Mall Mobile Application allowing members to accumulate purcahse value and redeem rewards at Crescent Mall by just showing the app.
To date, it has gathered over 65,000 members with over 50 participating brands.
Qualified individuals are those from 18 years & above, with legal ID card issued in Vietnam and is currently a resident of Vietnam.
Shoppers can apply for membership by downloading and registering in the Crescent Mall Application. At the point of registration, shopper shall provide his current and accurate personal particulars as requested
Shopper is entitled to apply for ONE (1) account and will be assigned only ONE (1) Crescent Mall Membership. Accumulated purchase value and rewards earned under this Membership account are non-transferable.
Members are strictly prohibited from allowing non-members to use their Crescent Mall Membership to enjoy its privileges.
All Membership will start from the date of registering to Crescent Mall Application
Membership Program is renewed and extended annually. Crescent Mall reserves the right to set a fixed Membership period or expiry period for Membership at any time. Crescent Mall reserves the right to cancel or amend the Program as it sees fit.
Members will be classified into following three (3) Membership tiers: i) Silver Membership, ii) Gold Membership, or iii) Platinum Membership.
Upon successful Membership activation, all Members will be automatically under the Silver Membership. Through scanning receipt function of each Member account on Crescent Mall Mobile Application, Silver Members will be promoted to Gold Membership tier if their total accumulated purchase amount reach to minimum VND 100,000,000 within the first year ; or Members will be promoted to the Platinum Membership tier if their total accumulated purchase amount reach to minimum VND 200,000,000 within the first year.
The Member may accumulate purchase value by submitting an image of the receipt of a purchase made at participating retailers on the Crescent Mall App.
Receipt to be scanned, in order to be approved, must show the following details: i) shop name, ii) mall name, (iii) purchase amount, (iv) receipt number, and v) receipt date and time.
Receipts longer than 30 cm should be shortened by folding the receipt without blocking any of the details that are required for submission stated in this clause. Any image of the receipt should be clear and easily readable. Crescent Mall reserves the right not to accumulate purchase value in the event that the receipt image is unclear or incomplete. Any decision on the validity of the receipt submitted is at Crescent Mall’ sole discretion, and any such decision by Crescent Mall shall be considered final, conclusive and binding by you.
Submission of the receipt must be no later than 3 days from the date the receipt was issued. The purchase value accumulation may take up to 7 working days to process. An email or notification via the Crescent Mall App may be sent to the Member when the purchase value is accumulated. Members may also check the accumulated purchase value on Crescent Mall Application
Original proof of purchase that has been submitted for accumulation cannot be used to accumulate again. Members should keep proof of the purchase for a minimum of 7 working days or until when the purchase value accumulation has been approved to their Membership account.
Any receipts presented or submitted for accumulation must be issued from the Member’s own purchases. Crescent Mall reserves the right to terminate the Membership immediately and without prior notice if a Member is found to submit another person’s receipt(s) to accumulate purchase value on his/her Membership account.
Accumulated purchase value in members’ accounts each year will expire when the member do not reach the minimum purchase accumulation required. Member’s account shall begin with zero value and new accumulation starts after expiry date. The Rewards from the year must be redeemed before the expiry date. Any Rewards in the Member’s account that has not been redeemed will be removed automatically at the end of expiry date.
Accumulated purchase value may be cancelled, deleted or deducted at Crescent Mall’s sole discretion. Crescent Mall may delay for as long as necessary confirmation process for accumulated purchase value, which may be earned in breach of the Terms and Conditions or through an abuse of the Program.
Upon accumulating purchase value, Members may be eligible for various rewards, such as gift vouchers, cash vouchers.
Birthday rewards are only applicable for Crescent Mall Platinum & Gold Members during the Member’s birthday month. ONE (1) time redemption per Member per year only.
Parking reward is applicable for Crescent Mall Platinum & Gold Members holding a valid parking card. Free parking card will only be issued upon presentation of Crescent Mall Membership at Information Desk. Each Member shall provide vehicle details at Information Desk and shall receive ONE (1) free parking ticket/ vehicle/ member. Free parking ticket is only available to use within the same day of ticket redemption. Parking rewards are non-exchangeable for cash.
Rewards issued cannot be exchanged for cash or any other items.
The Crescent App is only supported on Apple iOS 9.0 or above, or Android 4.4.2 or above.
Your use of the Crescent Mall App should be in accordance with any specific instructions that may be provided.
The Crescent Mall App will use the location services available in your smartphone. When the smartphone detects that you are within close proximity to any of the Malls, the Crescent Mall App may send a push notification to you via the App. You may disable this feature by adjusting the location settings on your smartphone.
For lost or stolen mobile which runs Crescent Mall Application, please notify Information Desk immediately so that the system management department could stop all illegal access to your Crescent Mall Membership in time and support you with recovering your Membership on new mobile.
Crescent Mall shall not be held liable for and disclaims any loss of Crescent Mall Membership Rewards by redemption from any unauthorized use of the Membership or illegal access by others.
Crescent Mall reserves the right to cancel the Crescent Mall Membership and forfeit all accumulated purchase value on the Crescent Mall Membership of any Member who is found to have manipulated the usage of the Crescent Mall Membership in any unacceptable manner in violation of the Crescent Mall Membership Terms & Conditions.
Crescent Mall reserves the right to modify the Terms & Conditions herein, the privileges, and cease and/or terminate the Crescent Mall Membership Program without prior notice.
These Terms & Conditions are governed by the laws of Vietnam.
Crescent Mall respects concern of Customers about personal information privacy.
The issued clauses represent Crescent Mall’s policy with regards to the collection, usage, processing and disclosure of Personal information in accordance with regulations of Vietnamese laws.
1. Personal Information and methods of Personal information collection:
Personal information includes:
(a) Contact information (such as name, postal address, email address and mobile or other phone numbers), age, ID card number, date of birth, gender and any other personal information; and
(b) Other contents (such as photographs and comments).
Customers may choose to provide Personal information to Crescent Mall in various ways, such as when applying for Crescent Mall Membership or participation in promotion programs or other privileges.
2. Purposes of Personal information collection:
Personal information of Members will be kept confidential but may be used and/or disclosed by Crescent Mall for the following purposes:
(a)To process information for registering as Members, to store and manage Personal information of Members.
(b) To contact, inform and to provide Members with any advertising information, services or products and manage programs in which Members take part such as special events, contests, sweepstakes programs and surveys (for purposes of researching and analyzing customers’ profile, behavior, trends and activities).
(c) To support access to and use of the Crescent Mall Website and mobile services relating to Crescent Mall Membership.
(d)To respond to any queries and questions from customers.
(e) To prevent and detect fraud.
3. Usage of Personal information:
Crescent Mall may allow usage of Personal Information through the following parties:
(i) Service providers for advertising purposes, sending invitation letters for special events, text messaging and other modes of communication;
(ii) Relevant authorities as required and/or under the applicable laws.
4. Members’ rights to collected Personal information:
(a) Refuse to receive any advertising information from Crescent Mall.
(b) Request Crescent Mall to stop processing Personal information for advertising purposes or any direct sale purposes.
(c) Access and/or make supplement, corrections to Personal information.
(d) Withdraw any consent previously confirmed to Crescent Mall in relation with using, processing and disclosing Personal information or stop registration as Member at any time.
In some circumstances, if Members do not want their Personal information to be used or disclosed, it means that such Members cannot receive advertising and promotion information from Crescent Mall.
(e) Request Crescent Mall to examine, update, amend or delete their Personal information.
Members can exercise any of the aforementioned rights by:
· Sending requests via email:
· Mailing to Crescent Mall as following address: Management Office of Crescent Mall, 6 Floor, 101 Ton Dat Tien, Tan Phu Ward, District 7, Ho Chi Minh City.
· Filling information in Request Form at Information Desk
5. Time for Personal information retention:
Crescent Mall will retain all Personal information provided by Members on our internal system in the period of products, services provision or as long as fulfilling the purposes which it was collected or until the Personal information are required to be deleted by Member.